To: Honorable Mayor and Members of City Council
From: Robert Plummer, Police Chief
Prepared By: Gus Ulloth, Communications Manager
Scott Nielsen, Information Technology Manager
TITLE:
Title
West VIPER 911 Emergency Telephone System Equipment, Software, Licensing, and Services
LABEL
RECOMMENDED ACTION:
Recommendation
Authorize the Police Chief, on behalf of the City, to execute an agreement with West Safety Solutions Corp., for a five-year license to receive equipment, software, and services for the installation of a nineteen (19) position VIPER 911 telephone system, in an amount not to exceed $808,785, and to implement amendments to this agreement not to exceed $50,000.
Body
DISCUSSION:
The current West VIPER 911 telephone system became operation in the year 2010 and is entering the 9th year of service. Maintaining the system is resource intensive and technical resources are limited due to its age of the hardware and software version currently in operation. The VIPER 911 telephone system is the vital lifesaving link between Dispatch and the public.
In 2018, a technical review of companies who best met the City's needs began. West VIPER and Motorola Call Works were invited to do onsite demonstrations. After these demonstrations, it was determined that West Safety Solutions Corp. would deliver the City with the most operational equipment, software, licensing and services. Replacing the 911 telephone system is necessary to accomplish before it starts to become unreliable. The updated version of West VIPER 911 telephone system will require less staff to maintain a reliable standard; allowing staff to accomplish other required system projects. Services from West include project management, system staging, equipment installation, testing, cutover, ongoing support and operator training.
FINANCIAL IMPACTS:
Based on the best-value solution, an Agreement with West is recommended. Funding for this project is budgeted in 49610 (non-recurring IT) for the ...
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