Napa City Banner
Share to Facebook Share to Twitter Bookmark and Share
File #: 130-2021    Version: 1 Name:
Type: Consent Calendar Status: Passed
File created: 3/31/2021 In control: CITY COUNCIL OF THE CITY OF NAPA
On agenda: 5/4/2021 Final action: 5/4/2021
Title: Medical Priority Dispatch Call Taking Software
Attachments: 1. ATCH 1 - Implementation Agreement, 2. ATCH 2 - End User License Agreement, 3. ATCH 3 - Quote, 4. ATCH 4 - Statement of Work, 5. ATCH 5 - Medical Priority Dispatch System Overview, 6. ATCH 6 - Fire Priority Dispatch System Overview
To: Honorable Mayor and Members of City Council

From: Sylvia Moir, Interim Police Chief

Prepared By: Gus Ulloth, 9-1-1 Communications Manager

Medical Priority Dispatch Call Taking Software


Authorize the City Manager to execute an agreement with Medical Priority Consultants, Inc. DBA Priority Dispatch Corp in the amount of $240,467 for software and services to implement the Emergency Medical and Emergency Fire Dispatch ProQA call taking protocol and software system, and in the amount of $27,000 annually for licensing and maintenance.

The 911 Dispatch Center in the Police Department provides contract emergency dispatch services to Napa County, American Canyon Fire Department and American Medical Response (AMR). The Dispatch Center has provided Emergency Medical Dispatch (EMD) service to the entire Napa County Community since 1990. For most of the three decades, the EMD protocols have been developed and maintained by Napa Fire Department and Dispatch Center staff.

Napa County Health and Human Services currently is conducting a Request For Proposal to provide 9-1-1 Emergency Advanced Life Support (ALS) Ambulance Transport Services starting January 1, 2022. In order to remain the Dispatch Center for the ALS transport provider, the Police/Fire Department Dispatch Center is required to upgrade its EMD program to a modern, state of the art system including a comprehensive Quality Assurance (QA) and Quality Improvement (QI) program. A modern QA/QI system is required by Napa County EMS for an EMD program to be approved.

ProQA from Priority Dispatch Corp delivers the required components to meet the requirements of Napa County. Priority Dispatch Corp invented Emergency Medical Dispatch over 40 years ago. ProQA software and the entire Priority Dispatch System are built around protocols created by the International Academy of Emergency Dispatch; the most studied, scientifically validated, u...

Click here for full text